This Customer Support Representative job is provided by Working Solutions. It is a contract-based job. Here you will work as an Independent contractor with pay up to $28/hour.
Working Solutions offers Independent contractor and work at home opportunities to USA, Canada, and Jamaica based people.
Job Description
Working Solutions is looking for helpful and tech-savvy independent contractors to provide customer support to Intuit TurboTax’s customers.
This unique opportunity allows you to work from home and create your own schedule.
In this position, you will guide customers through software navigation, aid them in locating previous returns and amendments, and escalate calls when needed.
You will provide support through various channels.
- Phone support with video chat capability
- Traditional chat support
What You’ll Do on the Job
- Work from home: Say goodbye to the hassles of commuting and embrace the convenience of working from home.
- Work at your convenience: Flexibility is key. Set your own hours and relish the freedom to create a schedule that suits you best.
- Gain experience in various industries: Enhance your skillset and broaden your horizons while delivering outstanding customer service.
- Supportive environment: We’re here to assist, allowing you to concentrate on delivering exceptional service to our customers.
Earnings Potential
- Earn up to $28/hr (includes incentive pay during peak times).
- Contractors on this program who meet or exceed key metrics earn on average the equivalent of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times.
- Contractors are guaranteed a minimum of 45 minutes for each hour if available for the full 60 minutes.
Schedule
- This seasonal contract runs through April 15th, 2025 (Tax Day)
- Flexible schedule opportunities – you create your own schedule!
- Schedule available hours between 7 am and 11 pm CST, Monday – Sunday
- Weekday and weekend options.
Job Requirements for this Role
- Genuine eagerness to help customers.
- Proficient with technology and an enthusiastic computer user.
- Capability to handle multiple tasks simultaneously and navigate various systems.
- Engage with a warm tone and maintain a professional demeanor.
Work Environment Requirements:
- Quiet, uninterrupted space
- Organized desk area
- Professional appearance (if on camera)
Technology Requirements
- Personal computer (no tablet)
- Broadband internet connection, recommended at least 10 MBPS
- Wired internet connection (no wi-fi or mobile internet)
- Windows 10 or Windows 11 operating system
- Valid antivirus software installed, running, and up to date
- USB headset with microphone
- Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.
- A webcam will be loaned to each contractor to be used for the duration of the contract.
