It is a Full-Time Remote Job for a Customer Support Specialist Role, via Mangomint. It is a Country-specific Remote Job for people living in the USA.
It is an Entry level remote job with only 1 year experience needed, a job that pays $24 an hour.
Mangomint is a rapidly expanding SaaS company on a mission to enhance the profitability of every salon and spa.
Already the highest-rated salon and spa software in the US and Canada, with thousands of satisfied customers, we aim to become the #1 market leader in the coming years.
Their team is fully remote, fun, and ambitious, with in-person gatherings every few months. As they continue to grow, They are seeking highly-potential individuals who want to join a winning team. If that sounds like you, come join Them!
Job Description
At Mangomint, their customers are the core of their mission. As a Customer Support Specialist, you will play a crucial role in providing exceptional service by addressing customer inquiries with speed, accuracy, and empathy.
They uphold high standards for their team because their customers deserve nothing less. Joining their dynamic and growing team means making a direct impact on enhancing their customers’ everyday experiences.
If you are passionate about helping people, eager to learn, and excited by the fast-paced environment of a thriving start-up, this could be the ideal role for you.
What You’ll Do on the Job
- Address and resolve customer inquiries, primarily via chat and occasionally over calls.
- Continuously expand your knowledge of Mangomint products and industry trends to deliver expert-level answers and support.
- Work closely with various teams to identify and resolve technical issues reported by customers.
- Record and disseminate common customer issues and their solutions.
- Deliver tailored solutions and proactive follow-ups to ensure customer satisfaction and retention.
Work Monday to Friday, from 9 am to 6 pm, in either Mountain Standard Time (MST) or Central Standard Time (CST).
Job Requirements for this Role
- At least 1 year of experience in a software support role.
- The ability to learn rapidly and maintain an “I’ll figure it out” mindset, while also being comfortable asking questions.
- Capable of working independently while also collaborating effectively within a team.
- You excel in tackling complex challenges, even under pressure.
- A true passion for engaging with people from diverse backgrounds, treating everyone with respect and kindness.
- Strong written communication skills.
- *Experience with salons and spas (or the beauty and wellness industry) would be a significant advantage.
Company Benefits
- Pay: $21.00 – $24.00 an hour.
- Full-time Remote Job.
- Health, dental, vision, life & LTD insurance
- Generous monthly wellness budget for gym memberships, yoga, etc.
- Premium subscription to the Calm app.
- One Medical membership.
- Flexible and unlimited PTO
- 401k plan available (no matching).
- Employee stock option program.
