This is a Part-Time Remote Job for a Customer Support Specialist Role, via Truework. It is a Country-specific Remote Job for people living in the USA.
It is an Intermediate-Level Remote job that pays $17 – $19 an hour where you have to use your skills to help people.
Truework is dedicated to fostering trust in every financial transaction. Our flagship product, Truework Income, offers essential employment and income information required for mortgage loans, apartment rentals, background checks, and more.
We are revolutionizing a $5B+ industry previously dominated by traditional credit agencies, with our superior product and intense focus on customer satisfaction.
Handling hundreds of thousands of income and employment verifications monthly, we continue to expand our market presence in the mortgage lending and tenant screening sectors.
Job Description
They are seeking a part-time Customer Support Specialist to join their team at Truework! In this role, you will be instrumental in delivering our verification product to their customers.
Their operations and support team bridges the gap between their customers and the back-end platform, ensuring a top-notch experience for the hundreds of thousands of unique users their product and web application serve each month.
In this role, you will represent Truework by directly communicating with customers, consumers, and respondents to ensure a smooth verification process.
Your responsibilities will include actively listening, reading, and analyzing communications in detail to understand the purpose behind each request, allowing you to provide efficient and thoughtful solutions.
Success in this position requires clear and effective communication, strong multitasking abilities, and the capability to quickly learn and adapt to various technical platforms.
The company highly values team members who bring attention to detail, creative problem-solving skills, and curiosity to their work.
What You’ll Do on the Job
- Independently manage a high volume of inbound tickets through phone, email, and chat channels, adhering to SLAs and providing outstanding service.
- Diagnose technical issues and deliver clear, actionable solutions to customers.
- Initiate proactive customer outreach efforts to reduce recurring issues and enhance overall satisfaction.
- Simultaneously operate multiple systems to ensure a reliable and efficient workflow, while fully owning your results.
- Follow internal procedures to deliver outstanding customer service and maintain compliance with regulatory standards.
- Effectively communicate with internal teams and customers, gathering and disseminating all necessary information to support Truework platform users.
- Escalate unclear issues to the relevant teams for prompt resolution.
- Continuously enhance the income and employment verification process by identifying bottlenecks and proposing improvements.
This is a part-time role, with a work schedule of 5-6 hours per day, Monday through Friday, within the window of 6:00 AM to 2:00 PM Pacific Standard Time.
This Customer Support Specialist work is completely remote, from home, and a reliable high-speed internet connection is essential.
Job Requirements for this Role
- Possess a minimum of 2 years of experience providing technical support in a high-volume call center or a similar environment.
- Dedicated to providing a world-class customer experience with professionalism and empathy.
- Exemplify strong self-management skills, consistently meeting deadlines and delivering high-quality work.
- Capable of navigating through multiple systems by following straightforward instructions.
- Maintain exemplary standards of organization, efficiency, and attention to detail.
- Remain resilient and composed under pressure.
- Possess excellent verbal and written communication skills.
- Exhibit strong discipline, proficiency in multitasking, and keen attention to detail.
- Thrive in adhering to structured processes while proactively identifying opportunities for improvement.
- Quickly adapt to change, driven by a strong work ethic and a motivation to succeed.
- Place a high priority on security in both your personal and professional lives. At our organization, we handle sensitive personal data and prioritize security above all else when making critical business decisions.
Preferred:
- Fluency in Spanish
- Experience in a startup or similar environment.
Company Benefits
- Pay: $17.00 – $19.00 an hour.
- Part-time Remote Job.
