This is a Full Time Remote Job for Customer Support Role, via DeleteMe Company. It is a Country-specific Remote Job for people living in the USA.
DeleteMe is a company focused on online privacy, offering user-friendly tools for both consumers and businesses to manage the personal information that companies, third parties, and others can see about them online.
DeleteMe is a swiftly expanding SaaS privacy business operating globally and remotely (WFH).
They are emerging as the leader in this fast-growing nascent category of consumer and enterprise security Privacy Services, based on the number of customers and revenue generated.
Job Description
The Associate Customer Support Representative reports directly to the Customer Support Team Lead and is responsible for engaging with both existing and potential customers.
After comprehensive training, the Associate Customer Support Representative will handle support requests via Zendesk to address support concerns and respond to pre-sale inquiries.
Shift Hours
11 AM PST – 8 PM PST / 8 AM EST – 5PM EST
OR
12 PM PST – 9 PM PST / 9 AM EST – 6 PM EST
What You’ll Do on the Job
- Instruct customers on the best practices for maintaining privacy.
- Record details about the case, resolution, or feedback to contribute to the strategic direction of the company.
- Collaborate with internal teams to address complex issues, advocating for the customers’ needs throughout the entire process.
- Address inquiries received via web, email, and internal ticketing system within the timeframes aligned with department and team service levels and goals.
- Pinpoint potential issues with the user interface.
- Forward unresolved customer issues to the DeleteMe Support team lead.
Job Requirements for this Role
- Prior experience in customer support or a related role.
- Excellent communication and interpersonal skills, with a strong emphasis on written proficiency.
- Proficient in troubleshooting, problem-solving, and critical thinking.
- A strong passion for learning and the capability to articulate complex issues in a clear and instructive way.
- Capability to swiftly adjust to dynamic changes in the workplace.
- Skilled in utilizing technology and adept at navigating multiple systems.
Company Benefits
- Pay: $24 – $25 an hour.
- Full-time Remote Job.
- Flexible shifts are available.
- Generous 401k matching
- Paid time off
- 13 company-paid holidays
- Childcare expense reimbursement
- Fitness reimbursement
- Birthday time off
